Terms and Conditions
TERMS AND CONDITIONS
Sentry Sign Installers Inc. is a sign installation company serving the real estate professionals of Central Florida. Our High-quality, well-maintained realty sign posts increase visibility, boost traffic, and increase homeowner satisfaction. We strive for excellence by providing professional services, exceptional customer service, and guaranteed satisfaction.
This Terms and Conditions document is to be treated as a general agreement between Sentry Sign Installers Inc. and our Customers/Agents, users of our website, products, or services. By using our website, products, or services you are agreeing to the Terms and Conditions detailed here in. Please review the Terms and Conditions specified in this document and the Privacy Policy before you order products or services. If you do not agree to or accept our Terms and Conditions, please do not use our website, products, or services. The Terms and Conditions explained here are subject to change without prior notice and solely at our discretion based on emerging technologies, business practices, and customer needs. Customers/Agents understand that they have the responsibility to check for any updates or changes in the Terms and Conditions periodically. Changes to the Terms and Conditions are effective for all service requests placed after the published date of this document.
Copyright
All content including, but not limited to text, graphics, logos, icons, images, online tools and software, partner portals, products, and services are the property of Sentry Sign Installers Inc. and are protected by United States copyright laws and other relevant intellectual property laws.
Services
Sentry Sign Installers Inc. is a provider of products and services including, but not limited to Sign/Post Creation, Sign Installation/Removal, Post Installation/Removal, Sign /Post Repair, Sign /Post Relocation, and supporting products and services. These services are available through our website portal or by telephone communication and any use or request for products or services constitutes your consent to our Terms and Conditions.
User Agreement
Customer/Agent agrees to provide all pertinent information accurately, including but not limited to, agent name, company info, contact information, address of property, gate code and access information, service requested, sign information, billing information and placement instructions for all service requests. Customer/Agent agrees to secure authorization from all HOA, property owners, and/or city officials related to the installation of any signage on the property. The Customer/Agent understands and agrees that failure to provide accurate information or proper permission may result in trip charges, municipal penalties, and/or HOA fines which will be the responsibility of the Customer/Agent. An $18.00 trip charge may be added to the bill for orders that we attempted to complete but could not complete due to a wrong address, owner refusal or for a “Removal” order where the sign was not available for retrieval. Please advise the seller/buyer to leave the post where it was installed, to avoid unnecessary trip charges.
All of our installers are equipped with cell phones and are in constant communication with our office staff. We do encourage our Installers to contact agents as needed for access information or any questions they may have about your installation request. We believe that communication is the key to a successful installation. When you place your order, please give us a number that will reach you outside of your office, and email address. This can avoid delays in completing your order and eliminate improperly installed signs. Our goal is to do the job correctly the first time.
All post installed on the property are exclusively owned by Sentry Sign Installers Inc. , and the Customer/Agent/Homeowner may not remove, or relocate a post. Unauthorized removal of a post may result in loss of revenue and/or property by Sentry Sign Installers Inc. and is subject to missing post charges and/or additional trip charges at Sentry Sign Installers Inc.’s sole discretion.
Customer/Agent/Homeowner agree Sentry Sign Installers Inc. will not be liable for any damage, claim, or interruption of utility services, which may occur as a result of an attempt to install a post on private or communal property unless the company is notified and given the opportunity to facilitate the repair. Upon notification of a claim, Sentry Sign Installers Inc. agrees to access and arrange for repairs within a reasonable amount of time, not to exceed three business days. Failure to notify Sentry Sign Installers Inc. of a damage claim shall constitute a breach of the terms and conditions, and release the company of any and all liabilities associated with the damage claim.
Customer/Agent assumes responsibility for all Sentry Sign Installers inc.’s products/equipment used (sign posts, brochure boxes, riders, etc.) and will reimburse the company for any and all damaged, stolen, or lost products/equipment at the current replacement cost. Customer authorizes Sentry Sign Installers to charge any account or credit card on file for charges relating to damaged, stolen, or lost products/equipment.
Currently, we service all of Orange, Seminole, Osceola, Polk, Lake and Volusia Counties. If your property is outside of our designated service area, or in the out lying areas of Lake, Volusia, or Polk counties, we will be happy to accommodate your request, however, you will be charged a fee of $15.00 for the additional mileage and time.
Billing
To place orders and to use certain services, you may be required to provide your personal, and/or billing information. Your private information will be kept strictly confidential as explained in our Privacy Policy. We reserve the right not to complete your installation, or offer our services, if you provide invalid billing information or your account is past due. You are entirely responsible for all activities that occur under your account and you must agree to notify us immediately of any unauthorized usage of your account or any other breach of security associated with your staff or your log in. You agree that you/your company are liable for any services performed by Sentry Sign Installers Inc., or any relevant third party, as a result of someone else using your account. You may not use anyone else’s account at any time, without the expressed permission of the account holder. We make every effort to ensure accurate service descriptions and pricing information is available on our website. Please review your order carefully before you submit it and if you have any questions, please contact us immediately. Sentry Sign Installers Inc. reserves the right to remove any installed property (e.g. signposts, brochure boxes, etc.) in situations where the Customer/Agent has not paid for the installation. Sentry Sign Installers will provide ten days written notice prior to removal via US certified mail to the last known address prior to removal.
Installation Conditions
Sentry Sign Installers Inc. is a business specializing in the placement of real estate posts and other real estate supplies. All Sentry Sign Installers Inc. products remain the property of the company while installed in the field. Sentry Sign Installers Inc. places its products in the filed as a temporary service for Customers/Agents who elect to use our services exclusively for their post installation needs.
As a convenience to our Customers/Agents, Sentry Sign Installers Inc. will store your personal or company signage in our warehouse. Sentry Sign Installers Inc. will make every effort to protect and account for your signage inventory, but due to the various installation environments, and stolen, damaged, or lost signs in the field, we make no guarantees, or accept liability for the quantity or condition of the signs left in our care.
Sentry Sign Installers Inc.’s products are placed in the field are not guaranteed for a specific time frame. We do not charge renewal fees. Our posts and products are placed in the field until; The Agent / Broker orders them down, The Agent / Broker listing has been cancelled, sold, or withdrawn from the market, or when the Agent / Broker switches from Sentry Sign Installers Inc. to a different Installation company. It is the responsibility of the Customer/Agent to order the removal of the sign in a timely manner. Signs which are not recovered due to the failure of the Customer/Agent to order the removal will be billed for the “removal” at $18.00 and the a “missing/damaged post” fee of $50.00.
From time to time your listing may require that a post be reset or relocated, for various reasons. We are happy to accommodate the request, but you will be billed as a standard service call. If the post is stolen, missing, or broken, you may be charged a “Missing/Damaged Post” fee of $50.00. These posts are very expensive to make and store. You are responsible for them during the time they are installed at your listed property. Please advise the seller/buyer to leave the post where it was originally installed.
In most cases, Sentry Sign Installers Inc. will install your sign within 48 hours (2 business days) of when your order has been received. This time frame pertains to standard residential orders placed online between the hours of 8 a.m. and 5 p.m. on Monday through Friday, excluding holidays. Our 48 hour service does not apply to installations outside of Seminole and Orange counties or in situations where road conditions, equipment failure, no signs in stock, or other conditions which delay or prevent the installation and are out of the control of Sentry Sign Installers Inc. Designated holidays or closed days are also excluded.
Order Cancellation
Orders can only be cancelled by telephone with the customer service department during normal business hours by calling 407-324-9386. We do not accept voice mail or email requests to cancel an order. Signpost Installation orders may be cancelled up until the installation has been completed. Orders that are already in route or dispatched will be charged as completed. There are no refunds for orders that are completed as ordered. Credit and or debit cards which are charged before the installation and/or all related components have been completed are subject to full credit for cancellations provided that the cancellation request was received in accordance with the terms and conditions stated here in.
Should you feel your order was not completed as requested please contact our office and we will dispatch a truck to correct the deficiency at no charge.
Change Orders
Customers are advised to confirm their orders by reviewing all order details during the “Review and Submit” stage of the ordering process and by reviewing the Order Confirmation Email sent to the email address indicated in the “Email Address” field on the order. Due to the highly automated processes incorporated in the fulfillment of your order, any changes required to an order must be communicated to Sentry Sign Installers Inc. by personal telephone contact at 407-324-9386 during our normal business hours of 08:00 a.m. – 05:00 p.m., but must be received no later than 05:00 p.m. the day prior to the service date requested. We cannot guarantee that email or voice mail communication requests to change or cancel an order will be processed on time. Any changes to an order can result in delays in the fulfillment of your order. Orders that have been dispatched to the truck cannot be changed or canceled and will be billed as ordered.
Replacement of Defective Merchandise
If you find a problem with the quality of your sign or sign product, we will reprint it from your original file to ensure proper services were given or refund your money at our discretion. This does not cover customer initiated errors such as, but not limited to incorrect art, low resolution photography or order parameters that were not properly defined on the order. Be sure to check your proof and order parameters carefully.
If you should have a problem with any sign product, please contact our office at 407-324-9386 within 30 days of the invoice date. Any invoice older than 30 days will not be eligible for reimbursement. We will not provide refunds after 30 days.
Please allow 2-4 weeks for refunds to be processed and credited to your account.
Post Removal Conditions
Customer/Agent/Homeowner agrees not to remove a Sentry Sign Installers Inc. post. Unauthorized removal of a post may result in a loss of revenue or property by Sentry Sign Installers Inc. and is subject to “missing/damaged post” charges of $50 plus the “removal” fee of $18.00, or an additional “trip charge” of $18.00 if required to recover the post.
If a post is no longer standing at the address when a Customer/Agent/Homeowner request the removal, all parties agree that Sentry Sign Installers Inc. and their employees may access the property to recover the post. Sentry Signs Installers Inc. will charge, at their sole discretion, for missing post, or any necessary return trips to recover a post that has been removed from the original installation location and was not recovered on the original removal request.
At the time of installation all the dirt from the hole is packed in the hole to hold the post securely and the sod patch will be placed around the base of the post. When the post is removed it is the Agent / Homeowner’s responsibility to make sure the hole from the post removal is filled. It is not Sentry Sign Installers Inc.’s responsibility to add additional dirt to the hole or patch the sod. Customer/Agent/Homeowner agrees to release Sentry Sign Installers Inc. from all liability for any injury caused by the neglect of the Customer/Agent/Homeowner to fill additional dirt into the hole once the post has been removed.
Refusal of Service
Any service request in which Sentry Sign Installers Inc., their employees, or designated contractors are denied access, or the installation order is refused by the current resident of the property, will be billed as a service call at $18.00.
Sentry Sign Installers Inc. has the sole right to determine what is, and what is not, a violation of our Privacy Policy and Terms and Conditions. We reserve the right to refuse service to, or terminate a service request of any user or for any reason, at our sole discretion. We also reserve the right at our sole discretion to require proof that you are authorized to use logos, products, or services prior to providing service.
Indemnification
Customer/Agent shall indemnify, defend, and hold Sentry Sign Installers Inc, its officers,shareholders, directors, employees, and agents harmless from and against any and all claims, losses, damages, liabilities, judgments, and fees and expenses related thereto, including attorneys’ fees, arising out of, based upon, or resulting from, any breach or violation by you of our Terms and Conditions or any use by you of our website, products, and services.
Disclaimers and Liabilities
Sentry Sign Installers Inc. does not warrant, guarantee, or make any representations regarding the use of our website, products, or services in terms of correctness, accuracy, reliability, or otherwise, and does not warrant that the operation of the website, products, or services, will be uninterrupted, or error free. We expressly disclaim any warranties not stated herein. To the maximum extent permitted by applicable law, in no event shall we be held liable for any damages (including any special, direct, indirect, incidental, exemplary, or consequential damages, expenses, lost profits, lost savings, business interruption, lost business information, or any other damages arising out of the use or inability to use our website, products, or services) even if we have been advised of the possibility of such damages. You acknowledge that the applicable fees and prices reflect this allocation of risk. In no event shall Sentry Sign Installers Inc. be liable to Customer/Agent for any matter arising under or relating to your use of our website, products, or services that exceed the total amount you paid with respect to the particular order or service giving rise to the claim.
General Provisions
These Terms and Conditions comprise the entire agreement between Sentry Sign Installers Inc. and the Customer/Agent and shall supersede all prior agreements between the parties, regarding the subject matter contained herein. If you become dissatisfied with our website, products, or services in any way, your sole recourse is to immediately discontinue use of the same. If any provision of our Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be enforced to the maximum extent permissible so as to affect the intent of such provision and the remainder of our Terms and Conditions shall continue in full force and effect. Our failure to exercise or enforce any rights or provisions of our Terms and Conditions shall not constitute a waiver of such right or provision.
Customer/Agent agrees that any cause of action arising out of, or related to, our website, products, or services must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. The Terms and Conditions will be governed by and construed in accordance with the laws of the State of FLORIDA, without giving effect to any principles of conflicts of laws, all matters arising hereunder and shall be exclusively held in Seminole County, FLORIDA, and you agree to the exclusive jurisdiction of the state and federal courts located in Seminole County, FLORIDA. All provisions in our Terms and Conditions regarding representations and warranties, indemnification, disclaimers, and limitations on liability shall survive any termination of our Terms and Conditions or your use of our website, products, or services.
Contact Information
Before you can place an order, or use any of our other products and services, you need to agree to our Privacy Policy and the Terms and Conditions detailed in this document.
If you have any comments, questions or concerns regarding our Terms and Conditions and/or our Privacy Policy, you may contact us at:
Sentry Sign Installers Inc.
261 Specialty Point
Sanford, FL 32771
Email – sentrysigns@gmail.com
Phone – 407-324-9386
Effective Date: October 30, 2013
